Welcome to WOW Shop, your trusted destination for high-quality glass photo frames. By using our website and purchasing items from our store, you agree to the following terms and conditions. Please read them carefully.

1. General Information

WOW Shop is an online store that specializes in selling glass photo frames. We provide delivery services across Bangladesh through a trusted courier home delivery service.

2. Product Information

We aim to provide accurate descriptions, images, and details of our glass photo frames on our website. However, please note that the actual product color and appearance may vary slightly due to factors such as screen resolution and lighting.

3. Order Process

• Placing an Order: To place an order, select the product(s) you wish to purchase and complete the checkout process. All orders are subject to availability and confirmation of the order price.
• Order Confirmation: Once you place your order, you will receive an order confirmation email. Your order will be processed and dispatched once payment is received.

4. Pricing and Payment

• All prices are listed in Bangladeshi Taka (BDT).
• Payments for orders must be made through the available payment methods on our website.
• Delivery charges may apply, depending on your location within Bangladesh.

5. Delivery

• Delivery Service: We offer home delivery across Bangladesh through a reliable courier service.
• Delivery Time: Delivery times may vary depending on your location. We aim to deliver your order as quickly as possible, but please allow up to 7 business days for delivery.
• Delivery Address: Ensure that the delivery address provided at checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete address information.

6. Delivery Inspection

• Check Your Parcel: Upon receiving your parcel, please inspect it in front of the delivery person. This is especially important for glass photo frames as they are fragile and can sometimes incur damage during transit.
• Damage Claims: If you find that your glass photo frame is damaged, please report it immediately to the delivery person and take clear photos of the damage. This is essential for us to process any claims.
• Post-Delivery Damage Issues: If you fail to inspect the parcel in front of the delivery person and accept the delivery, we will not be able to take any action in case of damages. After the parcel is successfully delivered and accepted, we cannot be held responsible for any damage claims.

7. Return and Refund Policy

• Damaged Goods: If your product is damaged during delivery (and you have inspected it in front of the delivery person), please contact us immediately. We will guide you through the process of returning the damaged product and provide a replacement or refund, as applicable.
• No Return/Refund for Non-Damaged Products: Due to the nature of our products (glass photo frames), we do not accept returns or offer refunds for products that are not damaged.
• Return Procedure: Any returns must be done within 7 days of receiving the product. The product must be returned in its original packaging.

8. Privacy and Security

• Personal Information: We respect your privacy. Any personal information you provide to us during the ordering process will only be used for order processing and delivery purposes. We will never share your personal data with third parties without your consent.
• Secure Payment: We ensure that your payment details are processed securely through our trusted payment gateway.

9. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased from WOW Shop.
• Our liability for any product purchased from WOW Shop is limited to the purchase price of the product.

10. Changes to Terms and Conditions

WOW Shop reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be reflected on this page, and it is your responsibility to review them regularly.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Bangladesh.

12. Contact Us

If you have any questions or concerns about our products or these terms and conditions, please feel free to contact us at:

• Email: [insert email]
• Phone: [insert phone number]

Thank you for shopping at WOW Shop! We hope you enjoy our products and service.

This version covers key aspects such as delivery procedures, damage claims, and payment terms for your specific context. Let me know if you want to adjust any sections or add new ones!

You said:

writereturn policy for a page named WOW shop where the shopping items is photo frames made of glasses. and it deliver all over in bangladesh through courier home delivery service. in case customer faced any damage issue so we request them to check the parcel in front of delivery man after that customer have to inform us instantly. then we'll grant to return it and well send a new parcel same as their choice

ChatGPT said:

WOW Shop Return Policy

Thank you for shopping with WOW Shop, where we offer high-quality glass photo frames delivered right to your door. We aim to provide excellent customer service, and your satisfaction is our priority. Please review our return policy carefully.

1. Eligibility for Returns

• Damaged Items: If you receive a damaged glass photo frame, we ask that you inspect the parcel immediately upon delivery in front of the delivery person. If you notice any visible damage to the product or packaging, please inform the delivery person and contact us instantly.
• Conditions for Return: Once you have notified us of the damage, we will process your return and send you a replacement item of the same style, size, and design as per your original order.

2. Damage Inspection

• Inspect at Delivery: It is very important that you check the condition of the parcel at the time of delivery while the courier is still present. This helps ensure that we can quickly address any issues with damaged goods.
• Immediate Notification: If you find any damage, please inform the delivery person immediately and also notify us right away through our contact channels (email or phone). Failure to report the damage on the spot may result in us being unable to process your return or replacement.

3. Return Procedure

• Contact Us Immediately: After inspecting the product and finding any damage, please contact us within 24 hours of receiving the item. We will then guide you through the return process.
• Return Authorization: We will provide instructions on how to return the damaged product. You will need to return the damaged photo frame in its original packaging.
• Replacement: Once we receive the returned item, we will promptly send a new, undamaged glass photo frame to your address, as per your original order or similar product based on availability.

4. Non-Damaged Products

• Due to the fragile nature of glass photo frames, we do not accept returns or refunds for items that are not damaged. We encourage you to check the items carefully before accepting the parcel from the delivery person.

5. Refunds

• In the case of a damaged product being returned and replaced, we will not issue a refund. We will only send a replacement product to you at no additional cost, if the damage claim is accepted.

6. Shipping Costs for Returns

• If the return is due to damage on our part, we will cover the return shipping cost and send the replacement free of charge.
• If the return is not due to any error or damage from our side, the customer will bear the return shipping cost.

7. Important Notes

• Timeframe for Reporting: Damage claims must be reported within 24 hours of delivery. Any claims made after this period may not be eligible for a return or replacement.
• Condition of Return: The product must be returned in its original condition and packaging. We cannot accept returns if the product has been used or damaged by the customer.

8. Contact Information

To report a damage issue or initiate a return, please contact us immediately using the following methods:

• Email: wowshopbd10@gmail.com
• Phone: +8801726957980

Thank you for choosing WOW Shop. We are dedicated to providing you with the best shopping experience, and we are here to assist you with any issues or concerns.