Terms & Conditions

Welcome to WOW Shop, your trusted destination for high-quality glass photo frames. By using our website and purchasing items from our store, you agree to the following terms and conditions. Please read them carefully.

1. General Information

WOW Shop is an online store that specializes in selling glass photo frames. We provide delivery services across Bangladesh through a trusted courier home delivery service.

2. Product Information

We aim to provide accurate descriptions, images, and details of our glass photo frames on our website. However, please note that the actual product color and appearance may vary slightly due to factors such as screen resolution and lighting.

3. Order Process

• Placing an Order: To place an order, select the product(s) you wish to purchase and complete the checkout process. All orders are subject to availability and confirmation of the order price.
• Order Confirmation: Once you place your order, you will receive an order confirmation email. Your order will be processed and dispatched once payment is received.

4. Pricing and Payment

• All prices are listed in Bangladeshi Taka (BDT).
• Payments for orders must be made through the available payment methods on our website.
• Delivery charges may apply, depending on your location within Bangladesh.

5. Delivery

• Delivery Service: We offer home delivery across Bangladesh through a reliable courier service.
• Delivery Time: Delivery times may vary depending on your location. We aim to deliver your order as quickly as possible, but please allow up to 7 business days for delivery.
• Delivery Address: Ensure that the delivery address provided at checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete address information.

6. Delivery Inspection

• Check Your Parcel: Upon receiving your parcel, please inspect it in front of the delivery person. This is especially important for glass photo frames as they are fragile and can sometimes incur damage during transit.
• Damage Claims: If you find that your glass photo frame is damaged, please report it immediately to the delivery person and take clear photos of the damage. This is essential for us to process any claims.
• Post-Delivery Damage Issues: If you fail to inspect the parcel in front of the delivery person and accept the delivery, we will not be able to take any action in case of damages. After the parcel is successfully delivered and accepted, we cannot be held responsible for any damage claims.

7. Return and Refund Policy

• Damaged Goods: If your product is damaged during delivery (and you have inspected it in front of the delivery person), please contact us immediately. We will guide you through the process of returning the damaged product and provide a replacement or refund, as applicable.
• No Return/Refund for Non-Damaged Products: Due to the nature of our products (glass photo frames), we do not accept returns or offer refunds for products that are not damaged.
• Return Procedure: Any returns must be done within 7 days of receiving the product. The product must be returned in its original packaging.

8. Privacy and Security

• Personal Information: We respect your privacy. Any personal information you provide to us during the ordering process will only be used for order processing and delivery purposes. We will never share your personal data with third parties without your consent.
• Secure Payment: We ensure that your payment details are processed securely through our trusted payment gateway.

9. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased from WOW Shop.
• Our liability for any product purchased from WOW Shop is limited to the purchase price of the product.

10. Changes to Terms and Conditions

WOW Shop reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be reflected on this page, and it is your responsibility to review them regularly.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Bangladesh.

12. Contact Us

If you have any questions or concerns about our products or these terms and conditions, please feel free to contact us at:

• Email:wowshopbd.shop
• Phone: +8801726957980

Thank you for shopping at WOW Shop! We hope you enjoy our products and service.